While you await your call back!
Aisla is a dedicated Artificial Intelligence (AI) Chatbot trained on helping Scottish customers and inform them of their Consumer Rights such as those covered under Consumer Protection/ Consumer Rights Act 2015.
<<You can access it via the round black widget bottom right>>
The Consumer Rights Act 2015 sets out a framework that consolidates in one place key consumer rights covering contracts for goods, services, digital content and the law relating to unfair terms in consumer contracts. The bot also advices on various situations where traders may be in breach of your consumer rights or potential breaches of consumer law. It outlines how to claim compensation or potential remedies. Cases are reviewed by our advisors and potential breaches by traders can be reported to respective Trading Standard bodies.
AI chatbot
This is a new AI chatbot trained to answer Scottish customer problems and inform them of their consumer rights. You can try it out here! This is the wee black chat button at bottom right.
Fastest Method
email us
Got an existing case? Drop us an email, and our team will try to get back to you promptly.
AI Chat hours
Scottish Customers meeting certain criteria can now avail this chat 24/7
office Opening Times
Monday - Friday:
9am - 5pm
Terms of Use for Aisla
By accessing or using this service, you agree to be bound by these terms.
Limitations of Aisla
- Limited Beta Pilot: Aisla is currently in a Limited Beta Pilot phase and is available to a subset of our chat customers due to server limitations.
- Not a substitute for human advice: Aisla is designed to provide information and assistance. It is not a substitute for professional advice from our human advisors.
- Inaccurate or misleading information: Aisla may provide inaccurate or misleading information. Always verify information from other sources, especially for important decisions.
Usage Guidelines
- Limited availability: Aisla is available to a limited number of customers at this time.
- Working hours: For urgent or complex matters, we recommend contacting our human advisors directly during our working hours of 9-5pm.
- Appropriate use: Use Aisla responsibly and in accordance with applicable laws and regulations. Avoid using it for harmful, illegal, or unethical purposes.
Data Privacy
- Data collection: We may collect and process your data as described in our Privacy Policy. This includes information you provide through Aisla and your interactions with our website.
- Data usage: We use your data to provide the Aisla advisory help service, improve our services, and comply with legal requirements.
- Data security: We implement reasonable security measures to protect your data. However, no method of transmission over the internet
or electronic storage is completely secure.
Disclaimer of Warranties
- No warranties: We make no warranties or representations about the accuracy, reliability, completeness, or suitability of the information provided
by Aisla. - No liability: We are not liable for any damages or losses arising from your use of or reliance on Aisla.
- Data Use for Improvement: Your activity may also be used to develop and improve our advisory services. For example, human reviewers may analyze your saved chats to identify areas where Aisla could provide better responses. Additionally, your chats may be accessed by our human advisors to complete their casework or retrieve information when you call us. Please avoid entering any information that you would not want an advisor or reviewer to see or ADS to use.
By using our Aisla advisory help service, you acknowledge and agree to these Terms of Use.